Privacy policy

At Merchant Mona, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

By using our website, you agree to the practices described here. If you do not agree, please do not use our services.

Information We Collect

We collect two types of information:

Personal Information You Provide

When you visit, purchase from us, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order history
  • Payment information (processed securely by third-party providers – we never store full payment details)
  • Messages you send us and preferences you share

 Automatically Collected Information

When you browse our website, we automatically collect:

  • IP address
  • Browser type and version
  • Device type (mobile, desktop, tablet)
  • Pages viewed and time spent
  • Referring website
  • Cookies and similar tracking technologies

This helps us improve your shopping experience and keep our website secure.

How We Use Your Information

We use your data only for legitimate business purposes, including:

  • Processing and fulfilling your orders
  • Providing shipping updates and delivery notifications
  • Responding to customer service requests
  • Improving our website, products, and services
  • Preventing fraud and enhancing security
  • Sending order confirmations and important account notifications
  • Sending marketing emails (only if you have opted in – you can unsubscribe anytime)

We do not sell or rent your personal information to third parties.

Sharing Your Information

We share your data only with trusted partners who help us run our business. These partners are contractually obligated to protect your information.

Examples of partners include:

  • Payment processors (such as Stripe and PayPal) – for secure transactions
  • Shipping carriers (such as UPS, USPS, and FedEx) – for order delivery
  • Website hosting providers
  • Email service providers – for order receipts and support communications

We may also disclose your information if required by law or to protect our legal rights.

Cookies and Tracking Technologies

Our website uses cookies – small text files stored on your device – to improve functionality and analyze traffic.

Cookies help us:

  • Remember your preferences (like language or cart items)
  • Understand how visitors use our site
  • Improve your overall user experience

You can disable cookies in your browser settings. However, doing so may affect some features of our website.

Your Privacy Rights (By Location)

Depending on where you live, you may have the following rights:

  • Request a copy of the data we hold about you
  • Update inaccurate or incomplete information
  • Request that we delete your data (subject to legal exceptions)
  • Decline marketing communications
  • Receive a copy of your data in a machine-readable format

To exercise any of these rights, contact us at info@merchantmona.com. We will respond within 30 days – free of charge.

Data Security

We take security seriously. We use:

  • SSL encryption for all data transmitted between your browser and our website
  • Secure payment gateways – we never store your full credit card details
  • Access controls – only authorized team members can access your data

However, no method of online transmission is 100% secure. While we do our best, we cannot guarantee absolute security.

Data Retention

We keep your personal information only as long as necessary for:

  • Legal and tax purposes (usually 7 years for order records)
  • Customer service and dispute resolution
  • As required by applicable laws

When your data is no longer needed, we securely delete or anonymize it.

International Data Transfers

Merchant Mona is based in the United States. If you access our website from outside the US, your data may be transferred to and processed in the US. We take appropriate safeguards to protect your information under applicable data protection laws.

Children's Privacy

Our website is not intended for children under 13 years old. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with their data, please contact us immediately.

Third-Party Links

Our website may contain links to external websites (such as social media or partner sites). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any information.

Do Not Track (DNT)

Some browsers offer a "Do Not Track" feature. Currently, our website does not respond to DNT signals because no common standard exists. However, you can disable cookies in your browser settings.

Updates to This Policy

We may update this Privacy Policy periodically – for example, when we change our practices or to comply with new laws. Updates will be posted on this page with the revised effective date.

We encourage you to review this policy from time to time.

Contact Us

Have questions about this Privacy Policy or how we handle your data? Reach out:

Email: info@merchantmona.com
Phone: +1 610-292-6530
Address: 350 Mall Blvd #3056, King of Prussia, PA 19406, USA
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)