Shipping policy

At Merchant Mona, we are committed to providing clear and reliable shipping information so you can shop with confidence. This policy applies to all orders shipped within the United States.

Order Processing

  • Orders are processed within 1–2 business days (Monday – Friday).
  • Orders placed on weekends or public holidays will begin processing on the next business day.

Order Cut-Off Time

  • Our daily cut-off time is 5:00 PM EST (GMT-4).
  • Orders placed before the cut-off may be processed the same day.
  • Orders placed after the cut-off will be processed on the following business day.

Shipping Method and Delivery Time

We offer Standard US Shipping (Monday – Friday).

  • Processing Time: 1–2 business days
  • Transit Time: 6–12 business days
  • Total Estimated Delivery: 7–14 business days

Please note: Delivery estimates may be affected by carrier delays, weather conditions, or high-volume periods.

Shipping Charges

  • Orders under 189.99:Flatrateof189.00 - Flat rate of $9.99
  • Orders over $189.1 - Free Shipping

Delivery Address

  • Orders are shipped to the address provided at checkout.
  • Please double-check your details before placing an order.
  • Merchant Mona is not responsible for delays or failed deliveries due to incorrect or incomplete address information.

Order Changes and Cancellations

  • Need to make a change? Contact us at info@merchantmona.com as soon as possible.
  • Once an order has been processed or shipped, modifications or cancellations may no longer be available.

Order Tracking

  • A shipping confirmation with tracking details will be emailed once your order is dispatched.
  • Tracking information is usually available within 24–48 hours after shipment.

Lost or Delayed Orders

  • If your order seems delayed or lost, reach out to us at info@merchantmona.com.
  • We will work directly with the carrier to investigate and resolve the issue.

Contact Us

Have shipping questions? Reach out:

Email: info@merchantmona.com
Phone: +1 610-292-6530
Address: 350 Mall Blvd #3056, King of Prussia, PA 19406, USA
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)