Refund policy
At Merchant Mona, we believe you should love what you buy. If something isn't right, you have 45 days from the date of delivery to return it. And we'll cover the return shipping — completely free.
By placing an order with us, you agree to this policy. It applies to all purchases made within the United States.
What Can You Return?
You can return any item within 45 days of delivery, as long as it meets these conditions:
- Unused, unworn, and unwashed
- Original tags still attached
- In its original packaging
- Accompanied by a valid proof of purchase
Note: Items that show signs of wear, damage from use, or missing tags may not qualify for a full refund.
How to Start a Return — Step by Step
We've made returns simple and hassle-free:
| Step | What You Do |
|---|---|
| 1 |
Contact us at info@merchantmona.com to request a return.
|
| 2 | Send clear photos of the product as proof of its condition. |
| 3 | Wait for our support specialist to review and approve your request (usually within 1–2 business days). |
| 4 | Once approved, we will email you a prepaid return shipping label — at no cost to you. |
| 5 | Pack the item securely and drop it off at any designated carrier location. |
⚠️ Important: Unauthorized returns (sent without our approval) will not be accepted.
Damaged, Defective, or Wrong Item?
We're sorry if your order wasn't perfect. Please:
- Inspect your order as soon as it arrives.
-
Contact us within 48 hours of delivery at
info@merchantmona.com. - Attach clear photos showing the issue.
We'll fix it quickly — whether that means a full refund, a replacement, or an exchange.
Exchanges
We offer exchanges only for:
- Damaged items
- Defective products
- Incorrect items were sent by us
Exchanges depend on product availability. If the replacement isn't available, we'll issue a refund instead. Delivery times for replacements may vary by location.
No Restocking Fees — Ever
We don't believe in hidden fees. If your return is eligible, there are no restocking fees applied — just a clean, straightforward refund.
How Refunds Work
| Step | What Happens |
|---|---|
| 1 | We receive and inspect your returned item. |
| 2 | We'll send you an email confirming whether your refund is approved. |
| 3 | Approved refunds are sent to your original payment method within 5–7 business days. |
| 4 | Your bank may take an additional 2–3 business days to show the credit. |
Discounts & Promotions
- Discount codes must be applied at checkout — they cannot be added after you place your order.
- Promotional discounts are not refundable if they were not used correctly at the time of purchase.
Need Help?
📧 Email: info@merchantmona.com
📞 Phone: +1 610-292-6530
📍 Address: 350 Mall Blvd #3056, King of Prussia, PA 19406, USA
🕐 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)